Pharmacy Technical Project Manager - Clinical Services (TCHL PROJECT MGT PROFL 3)

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining whats possible for the patients we serve a promise we share with the professionals who make up our team. 

Ranked by U.S. News & World Report as seventh in the country UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

The Department of Pharmaceutical Services provides a full range of contemporary services for patients cared by the UCSF Medical Center, as well as its providers and payers.

The UCSF Pharmacy Enterprise encompasses Inpatient Pharmacy Services, Ambulatory Care Services, Specialty Drug Pharmacy, Pharmacy Business Services, Pharmacy Informatics, Medication Safety and Regulatory Compliance, Oncology Infusion Services, 340B Management, Pharmacy Revenue Cycle and Central Pharmacy Production and Repackaging Services.

The Department of Pharmaceutical Services is fully responsible for the medication use process across the health system. Services provided by pharmacy include, but are not limited to, drug procurement, drug storage and security; safe, accurate and timely preparation and distribution of drugs; clinical pharmacy services for patients; drug information services for clinicians and patients; retail specialty drug pharmacy services;  ambulatory care pharmacy services; oversight of sate medication practices; antimicrobial stewardship; pharmacy oncology infusion services; pharmacy revenue cycle; central drug production and distribution with state-of-the-art automation; and development and management of drug use policies and procedures within the Medical Center.

The department is integrated with the Department of Clinical Pharmacy, an academic campus unit within the School of Pharmacy, which has a primary responsibility for teaching professional courses in the PharmD curriculum, research, and public service.

Department of Pharmaceutical Services provides inpatient pharmacy services for Moffitt Long Hospital at Parnassus, Benioff Childrens Hospital in Mission Bay and Mount Zion Hospital. Inpatient pharmacies provide clinical and drug distribution services to the associated clinics and medical offices of each hospital.

Applies skills as a seasoned, experienced technical project management professional with a full understanding of project management frameworks and methods, relevant policies and procedures to resolve a wide range of issues specific to the Department of Pharmacy.

Applies knowledge in pharmacy services and the medication use process to select appropriate methods and techniques to obtain solutions. Manages projects of diverse scope, size, impact, budget and / or project team size.

• Three years experience working in a pharmacy setting
• Bachelor's Degree in related area and / or equivalent experience / training
• Working knowledge of technology-related initiatives and an understanding of impact to the organization of such initiatives, and specificially initiatives related to the medication use process
• Broad knowledge of technology-related initiatives and an understanding of impact to the organization of such initiatives, and specificially initiatives related to the medication use process
• Knowledge of most aspects of computing and communications including hardware infrastructure, networking, software, operations and disaster recovery
• Proven leadership ability; effective problem solving skills; demonstrated ability to put forth persuasive arguments
• Effective skill at tracking effort and project progress
• Effective communication and organization skills
• Basic knowledge of project management principles, theories, and concepts
• Ability to assess campus, medical center or Office of the President needs for information technology products and design services to meet those needs
• Demonstrated capacity to anticipate obstacles and plan for contingencies
• Demonstrated attention to detail; demonstrated ability to determine relevance and prioritize tasks
• Demonstrated advanced organization and project management skills
• Demonstrated effective writing skills
• Demonstrated competency in selecting and implementing project management methods and techniques
• The flexibility to orient and work at all UCSF Health locations

• Project Management Professional (PMP) via PMI or equivalent
• Epic Systems certification in one or more medication-use modules (e.g., Willow Inpatient, Willow Ambulatory, Willow Inventory, Beacon, Clarity Report Writing); or positioned for training and certification on hire
• Advanced industry knowledge of pharmacy related automation, technologies, computer applications and analytical tools
• Advanced knowledge of pharmacy related automation, technologies, computer applications and analytical tools used within the organization

• N/A

Service Excellence

• Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Centers values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.   
• Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards. 
• Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
• Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
• Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
• Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets. 

Work Environment

• Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
• Picks up and disposes of any litter found throughout entire facility. 
• Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
• Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.  
• Protects the physical environment and equipment from damage and theft.

The flexibility to orient and work at all UCSF Health locations is required.

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at diversity.ucsf.edu. UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve.

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