• Full Time

Job Summary:

The Manager has 24-hour accountability, authority and responsibility for quality of services, operational management, and human resource management for an assigned environment(s).  The Manager fosters the integration of the organization’s vision and values, and accomplishes the mission and strategic plan through an accountable work team.  As a member of the multidisciplinary team, the Manager collaborates with customers, families, physicians, administration and associates to meet customer needs and expectations in a patient focused and healing environment.  The Employee Health Manager (EHM) manages the Occupational Health and Workers’ Compensation program and is responsible for surveillance, management and record keeping for work-related aspects of the health of hosplital associates.  This includes fitness for duty, infectious disease and exposures, work-related injury and illness, drug testing, federal, state and regulatory agency requirements and participation in safety and health education programs.  The EHM reports to the Administrative Director for Human Resources and works closely with the Medical Director of the Corporate Care as the medical supervisor, the Infectious Disease Consultant, Infection Control, Safety, Human Resources and Risk Management.  The EHM supervises the EH Coordinator, WC Specialist, EH Nurse and the EH Tech.

• Effectively markets, recruits, interviews, and hires highly competent associates that reflect the SMMC culture.
• Assures appropriate qualifications and competence of departmental personnel.
• Assures appropriate and effective delegation of staff.
• Establishes clear expectations for associates related to job descriptions and patient population(s).
• Fosters staff development through positive communication of expectations, feedback, coaching, evaluation, and discipline.
• Identifies gaps in associate skills and knowledge.
• Assists people in developing their careers and ensuring that people are prepared to assume additional responsibility.
• Prevents voluntary departures by maintaining a hands-on approach to developing people.
• Models behavior conducive to the development of a positive, supportive and productive team.
• Facilitates open communication and joint decision making with associates.
• Facilitates constructive resolution of conflict.
• Is considerate, patient and helpful, showing sympathy and support when someone is upset or anxious.
• Leads and facilitates associate engagement initiatives.
• Rewards and recognizes associates for positive actions and behavior.
• Effectively develops a strong sense of department identity, common purpose and pride in unit achievements.
• Demonstrates effective interpersonal skills within department, interdepartmental, and in the community.
• Models and assures culturally respectful environment for patients, customers and associates.
• Communicates frequently with staff through informal and formal process, e.g. staff meetings, “management by walking around,” and newsletters.
• Collaborates with Human Resources and Employee Assistance Program.
• Provides supportive interaction with employees with caring and confidentiality.
• Manages employee and department needs and scheduling with flexibility.
• Performs coaching and yearly appraisals with EH associates and the Workers’ Comp Specialist.
• Maintains employee advocacy with departments and other employees.
• Supports and adheres to organizational policies, procedures and protocols.
• Professional appearance is in accordance with dress code standards.
• Honors employee dignity, privacy and confidentiality, and respect for human diversity.
• Incorporates patient, physician, customer needs and concerns into decision-making and organizational action.
• Sets and enforces high standards to assure customer satisfaction.
• Assures appropriate associate scripting interaction with customers.
• Develops and maintains close customer ties.
• Articulates customer needs.
• Manages priorities in focus with expectations of customers.
• Promotes patient and customer satisfaction expectations with associates.
• Resolves complaints and conflicts in a timely manner.
• Ensures a safe, functional and effective work environment for staff and customers.
• Actively participates on committees/councils/task forces as assigned.
• Serves as a resource to the hospital and community in area of specialty.
• Organizes, coordinates and prioritizes time and resources to improve efficiencies and overcome obstacles.
• Examines existing processes and develops innovative solutions to improve efficiency,
• Gives people the authority, resources and guidance to make decisions and implement them.
• Demonstrates an in-depth knowledge of the principal drivers of hospital and unit revenues and reimbursement, expenses and profits when making business decisions affecting the department.
• Applies key financial concepts to decision making. 
• Understands how to strengthen the department through good financial planning and implementation.
• Participates in annual budget development
• Provides timely financial variance reporting.
• Anticipates and recognizes areas of concern that may have a financial impact.
• Makes appropriate recommendations to contain costs and/or increase efficiency.
• Facilitates the identification and acquisition of equipment necessary to the delivery of care/services.
• Assures appropriate supply management within department.
• Develops productivity standards and assures implementation through development and maintenance of staffing plans.
• Assures staff compliance on staffing standards, objectives and productivity goals.  
• Demonstrates appropriate associate schedule management.
• Organizes and prioritizes work assignments and demonstrates flexibility to accommodate the following: changing work environment, high acuity, high census and/or sudden emergencies to meet organization needs.
• Reviews cost containment issues in the Employee Health/Workers’ Compensation program.
• Develops responsible budgets for EH and WC.
• Collects and analyzes data for WC program.

• Associate’s Degree in Nursing
• 1 to 2 Years of Position-Related Experience
• Registered Nurse License
• BCLS obtained through the American Heart Association Preferred
• Bachelor’s Degree in Nursing Preferred
• Master’s Degree Preferred
• 2 to 5 Years of Position-Related Experience Preferred
• Nurse Practitioner License Preferred