Coordinates and supervises the operation of the ophthalmic program. Responsible for daily operations, including staffing, policy and procedures, and patient/clinic flow. Performs additional duties including responsibility for equipment repair/maintenance, purchasing new equipment, and basic ophthalmic instruction. Leads clinic compliance and quality efforts, lead internal/external events including health fairs and screenings, collaborate with manager on budget, marketing, and clinic key stats reporting. Performs other clinical support duties as requested.
Coordinates daily operations of the clinic including clinic flow, clinic schedules, clinic staffing, policy and procedures, internal/external events, collaborating with manager on budgets, key stats reporting, daily HR activities with staff, and marketing.
Maintains and repairs existing equipment and collaborates with management in obtaining quotes and information for new equipment purchases.
Conducts in-services and training on new equipment, procedural changes in the clinic, and for creating and maintaining current clinic protocols and competencies.
Leads staff in meeting compliance/quality initiatives including EOC, Hand Hygiene, Laser Liaison, etc. Responsible for outcomes in all areas of compliance and reporting out to manager.
Serves as a role model for all staff in AIDET techniques in all patient interactions.
The responsibilities listed are a general overview of the position and additional duties may be assigned.
PROGRAM MANAGEMENT - (NOVICE):- Possesses sufficient fundamental proficiency to successfully demonstrate the ability to administer a program or product. Works under the direction of others.
TRAINING & DEVELOPMENT (NOVICE):- Has presented course modules as part of a program. Effectively prepared by demonstrating knowledge in course content, structure and objectives, as well as audience characteristics. Demonstrated audience sensitivity and awareness. Responded professionally to content questions.
CUSTOMER SERVICE - (INTERMEDIATE):- Keeps management informed on all aspects of one or more projects. Takes personal responsibility to ensure external and internal customer satisfaction is met despite pressures and/or significant obstacles. Discusses options with customer for alternative ways to meet expectations cost-effectively and efficiently. Commands respect and confidence from customers, and identifies, influences and creates business opportunities. Negotiates with customers for changes in service levels, understanding the business rationale for those changes. Deals with unexpected customer demands smoothly and without conflict.
Vanderbilt University Medical Center (VUMC) is accepting applications for Social Workers within our Transition Management Office (TMO). The TMO administrative office is located in Medical Center North, on campus serving VUMC. Transition management or commonly referred to as care coordination is a thriving department comprised of nurses, social workers and support personnel. Currently there are 150 staff however the department has increased their staff needs to enhance the patient experience at Vanderbilt. The Vice President of TMO is Marcia Colone, Ph.D. who has over 25 years of experience in care management. Dr Colone leads a team of experienced Directors and Team Leads who mentor, coach and support staff within the coordination team. Please let us know if you are interested in joining a dynamic team!
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Vanderbilt University Medical Center is home to Vanderbilt University Hospital, The Monroe Carell Jr. Children’s Hospital at Vanderbilt, the Vanderbilt Psychiatric Hospital and the Vanderbilt Stallworth Rehabilitation Hospital. These hospitals experienced more than 61,000 inpatient admissions during fiscal year 2015. Vanderbilt’s adult and pediatric clinics treated nearly 2 million patients during this same period. Vanderbilt University Hospital and the Monroe Carell Jr. Children’s Hospital at Vanderbilt are recognized again this year by U.S. News & World Report’s Best Hospitals as among the nation’s best with 18 nationally ranked specialties. Vanderbilt University Medical Center is world renowned because of the innovation, work ethic and collegiality of its employees. From our health care advances to our compassionate care, Vanderbilt owes its accomplishments and reputation to staff and faculty who bring skill and drive and innovation to the medical center day after day. World-leading academic departments and comprehensive centers of excellence pursue scientific discoveries and transformational educational and clinical advances across the entire spectrum of health and disease.As t...he largest employer in middle Tennessee, we welcome those who are interested in ongoing development in a caring, culturally sensitive and professional atmosphere. Most of us spend so much of our lives at work, we want to be part of maintaining a workplace in which people support one another and encourage reaching for excellence. Many high-achieving employees stay at Vanderbilt because of the professional growth they experience and because of their appreciation of Vanderbilt’s benefits, public events and discussions, athletic opportunities, beautiful setting and, above all, sense of community and purpose.Vanderbilt and its employees share a set of mutual expectations that have been created with productivity, legality, fairness and safety always in mind. We believe that our investment in training and compensating employees multiplies in value when we enable individuals to deliver their best performance for the benefit of us all.