The Veterans Health Administration (VHA) supports the provision of patient care using telehealth technologies which increase a Veteran's access to care and support a Veteran's self-management. This includes developing and delivering virtual and digital technologies which help Veterans communicate synchronously and asynchronously with their health care teams and coordinate, track and manage their health care. To qualify for this position, applicants must meet all requirements within 30 days of the closing date of this announcement. Basic Requirements: Citizenship. Citizen of the United States. After a determination is made that it is not possible to recruit qualified citizens, non-citizen personnel may be appointed on a temporary basis under authority of 38 U.S.C. 7405, without regard to the citizenship requirements of 38 U.S.C. 7402 or any other law prohibiting the employment of or payment of compensation to a person who is not a citizen of the United States. Candidates must meet all other requirements for the grade and position concerned. Experience and Education. (1) Experience. One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician. OR (2) Education. Four academic years above high school leading to a bachelor's degree with courses related to the occupation. OR (3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are listed below: (a) Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate's degree in a health care related field; or (b) Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces. Certification. None English Language Proficiency. A candidate will not be appointed under authority of 38 U.S.C. chapters 73 or 74, to serve in a direct patient-care capacity in VHA who is not proficient in written and spoken English. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: Health Technician (Telehealth Clinical), GS-5 (Entry Level) Experience or Education. None beyond the basic requirements. Health Technician (Telehealth Clinical), GS-6 (Full Performance Level) Experience. One year of experience equivalent to the next lower grade level. Demonstrated Knowledge, Skills, and Abilities (KSA). In addition to the experience above, the candidate must demonstrate all of the following KSAs. a) Comprehensive knowledge of computer systems and programs to perform a variety of tasks. b) Ability to communicate, consult, and interact with other members of the healthcare team, external relations, customer service and patient education. c) Ability to provide and receive guidance and technical direction. d) Ability to plan, organize, set priorities, work as a team member, and effectively complete assignments. e) Ability to read, interpret, and apply complex written instructions. f) Knowledge of general clinical policies and procedures in a healthcare environment. g) Skilled in the use of telehealth technologies for the facilitation of telehealth clinical encounters. Preferred Experience: Supporting clinical telehealth encounters for both the patient and provider locations by serving as the tele presenter per scope of practice, functioning as an imager and data manager for telehealth store and forward applications, managing real time clinical telehealth events, providing patient education, and providing technical and administrative support of telehealth operations. Additionally providing technical support to end-users, scheduling simple and complex intra-facility and inter-facility telehealth appointments, installing, configuring, maintaining, and troubleshooting technology, and performing a variety of program support duties as assigned. References: VA Handbook 5005/96, Part II, Appendix G50, February 7, 2018. The full performance level of this vacancy is GS-6. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-5 to GS-6. Physical Requirements: The work requires light lifting and carrying (under 15 pounds), reaching above the shoulder, both hands are required, use of fingers, walking (1-2 hours), standing (1-2 hours), both eyes and the ability to distinguish basic colors and shades of colors. Must have mental and emotional stability, there will be prolonged sitting, prolonged use of a computer, and prolonged looking at screens. Working Conditions: There will be exposure to dry atmospheric conditions, constant noise, dust, radiant energy, slippery or uneven walking surfaces, and possible exposure to infectious disease and ethylene oxide gas. Must be able to work closely with others and work alone. ["Some telehealth technologies may include Clinical Video Telehealth (CVT), Store and Forward Telehealth (SFT), Video Conferencing, VA Video Connect (VVC), VA Mobile, My HealtheVet (MHV), Home Telehealth (HT), and other telehealth applications. These technologies are used to deliver care to Veterans located at various institutional and non-institutional settings, such as the Department of Veterans Affairs Medical Centers (VAMCs), Community-Based Outpatient Clinics (CBOCs), State Veteran Homes, Vet Centers, homeless shelters, Indian Health Services (IHS) clinics, Department of Defense (DOD) facilities and other affiliated organizations as well as directly to Veterans in their home. The Health Technician (Telehealth Clinical) serves in a generalist role to support and manage telehealth operations and is typically stationed at a clinical care delivery site (VA Medical Center, CBOC, VA Outreach Clinic, etc.). Primary responsibilities of the incumbent include: Support clinical telehealth encounters for both the patient and provider locations by serving as the tele presenter within scope of practice. Function as an imager and clinical data manager for telehealth store and forward applications. Manage real time clinical telehealth events. Provide established instructions for patients. Provide technical and administrative support of telehealth operations. Provide technical support to end-users. Schedule simple and complex intra-facility and inter-facility telehealth appointments. Install, configure, maintain, and troubleshoot technology, and perform a variety of program support duties as assigned. The activities of the incumbent are governed in accordance with relevant VHA, VISN and facility regulations, standards, and guidance including telehealth operations manuals, guidelines, and specialty supplements. These activities shall be consistent with national, VISN, and facility level policies and procedures; and support national, VISN, and facility strategic goals. The incumbent performs a full range of duties and is responsible for day-to-day operation of telehealth services at the assigned location and between the assigned location and remote sites of care. Assignments associated with this position include: Serve as a tele presenter within scope of practice during clinical video telehealth (CVT) and VA Video Connect (VVC) encounters and establish and maintain video conferencing connections, make introductions between patient site and provider site, follow instructions of a clinician to facilitate an effective clinical encounter. Serve as an imager and clinical data manager for store and forward telehealth (SFT) clinical encounters including capture images, collect data and transmit them electronically for clinical review in accordance with VHA national guidelines. Take measures to ensure patient care is delivered safely by following appropriate procedures for inventory management, clean clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures. Complete standardized clinical questionnaires and templates within scope of training and applicable guidelines. Ensure patient privacy is protected by complying with all information security and patient privacy regulations. Receive and schedule requests for simple and complex intra-facility, and inter-facility telehealth appointments using an electronic resource-based scheduling system. Screen patients for Telehealth modality and refer patients that do not meet established criteria to appropriate care. Monitor and maintain schedules of rooms, patients, technologies, clinical providers, and presenters as needed to ensure efficient telehealth operations. Provide patient education via approved materials. Communicate effectively with clinical and administrative staff at the assigned local site and those located at remote sites. Configure, install, troubleshoot, clean, and perform minor routine maintenance of assigned telehealth technology. Ensure telehealth technologies are managed appropriately to include inventory, security, ready for use, and accounted for by preparing and tracking maintenance work orders, information systems, inventory records, and communicating with the National Telehealth Technology Help Desk to facilitate troubleshooting, repair, and coordination of replacement equipment as necessary. Provide established education and training to Veterans, staff, and providers on the use of telehealth technologies and serve as a point of contact to answer questions and address concerns related to these technologies. Work Schedule: Mon - Fri, 7:30am to 4pm Telework: Available as determined by agency policy and needs of the service Virtual: This is not a virtual position Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required"]
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.