Position Summary: We have an exciting opportunity to join our team as a Quality Assurance Manager.
In this role, the Quality Assurance Manager oversees and maintains responsibility for developing, implementing, and maintaining Quality Assurance for Anatomic Pathology. Oversees the regulatory compliance for Anatomic Pathology laboratories at NYU Langone Health. Responsible for establishing a process to routinely monitor compliance with all regulatory agencies including (CAP, DOH, OSHA, EPA, FDNY, and Joint Commission), through assessments and audits. Responsible for ensuring all deficiencies have the appropriate plan of correction implemented and sustained. Responsible for the Laboratory Safety Program and ensuring all labs are enrolled with the appropriate Proficiency Testing Programs. Works with staff, managers, and pathologists to maintain inspection-ready laboratories and ensure ongoing regulatory compliance. System-wide campus coordination required.
Tracks all employee injuries and reports in monthly QA meetings. Initiates improvement plans and indicated. Responsible for working with laboratory managers to ensure compliance and maintain the chemical hygiene plan. In conjunction with the Quality and Regulatory Director and Laboratory director implements, evaluates and audits the laboratory safety program as it pertains to procedures, policies, and training. (Included but not limited to: biosafety, chemical safety, fire safety, infection control, etc)
Reports to Director of Quality & Regulatory for Clinical and Anatomic Pathology. Works in conjunction with other site QA Managers, and Quality Improvement manager to oversee quality assurance within the laboratories system-wide.
Develops, maintains, and implements QA orientation program for pathologists.
Identifies practices that require standardization throughout the department and refers improvement project proposals to the director for evaluation.
Quality Systems: Cross campus coordination of quality systems. Ensures consistency of pathology quality system practices in all areas. Works with managers, pathologists and staff (through evaluation and project management) to improve daily operations as they relate to compliance and quality.
Events: Monitors occurrence/incident reports and reports its findings to laboratory administration. Coordinates program to utilize these occurrence and incident reports to audit the department to find deviations, procedural drifts and non-conformance to policies.
Non Conformances: Tracks non-conformance and its possible consequences. Works with managers and supervisory staff to develop and implement guidelines and improvement plans for improving processes and workflow if the department to ensure patient safety and quality of services are provided. Implements mechanism to ensure sustained improvement is occurring. Audits those tools periodically and works with managers and supervisory staff to redefine solutions if necessary. Reports findings to laboratory administration.
Data: Oversees data compilation for the department as it relates to quality assurance. Compiles and interprets data and identifies pertinent trends that need to be evaluated and improved. Identifies data to present during QA review. Reviews discrepancies with the laboratory director.
Proficiency Testing: Oversees proficiency testing performance, result review, and follow up action if necessary
Quality Management: Facilitates the preparation of formal corrective and prevention action initiatives including documentation for Root Cause Analysis (RCA), Failure Effect Mode Analysis (FEMA), and any resulting Performance Improvement Plans (PIP). Responsible for ensuring that all necessary changes have been put into place and have been measured for sustained compliance/success. Responsible to report status of projects at QA meetings.
Laboratory Safety: Demonstrates knowledge of safety within the Pathology laboratories including biological, chemical, and waste management. Ensures laboratories are in compliance with regulatory, department, and hospital standards.
Procedure Development: Maintains contact with agencies and tracks laws and regulations that may affect the departments policies. Develops and implements policies and procedures, with ongoing development/modification as needed as related to regulatory compliance, laboratory safety, and quality. Maintains relevant records consistent with regulatory standards.
NYSDOH clinical lab technologist certification.
7-10+ years experience working in anatomic pathology.
Excellent computer, Microsoft Office (Excel) and project presentation skills.
Working knowledge of improvement methodology..
Required Licenses: Clinical Lab Technologist-NYS
Preferred Qualifications: Master's Degree, CPHQ/CPPS, Lean, Six Sigma certification.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online. If you wish to view NYU Langone Health's EEO policies, please click here. Please click here to view the Federal 'EEO is the law' poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information. To view the Pay Transparency Notice, please click here.
NYU Langone Health provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $73,770.80 - $122,951.34 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
NYU Langone —a world-class, patient-centered, integrated, academic medical center—is one of the nation’s premier destinations for excellence in patient care, biomedical research, and medical education. Located in the heart of Manhattan, NYU Langone is composed of Tisch Hospital, our acute care facility; the NYU Langone Orthopedic Hospital, a dedicated inpatient orthopedic hospital; Hassenfeld Children's Hospital at NYU Langone, a comprehensive pediatric hospital supporting a full array of children’s health services; Rusk Rehabilitation, the #1 rehab program in New York since U.S. News & World Report began its hospital rankings in 1989; and a growing ambulatory care network with locations throughout Manhattan, the outer boroughs, and the tri-state area, bringing services directly to where its patients live and work. An integral part of NYU Langone, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless pe...ople since 1841.With more than 75 divisions of specialty care including comprehensive inpatient and outpatient programs for every stage of life, a multifaceted Research and Academic Center and the NYU Long Island School of Medicine focused on primary care. NYU Langone Hospital—Long Island joined NYU Langone Health as of August 2019. NYU Langone's tri-fold mission to serve, teach, and discover is achieved 365 days a year.