Summary:
Provides the Emergency Department waiting area an identified individual to provide communication and updates to patients and family members. Serves as the point of contact for patients who are waiting, and provides re-assessments as needed to reassure patients and provide triage nurse with updates.

Other information:

Must have excellent communication skills Must be able to be empathetic, while keeping confidential information regarding patients and team members Interpretive skills, frequent interactive and consultative associations are inherent in this position. Great customer service skills LPN preferred

Heart Saver and/or BLS certified

Bachelor of Science in related field

Responsibilities:
Clear, empathetic communication with patients and family members. This position requires knowledge of departmental and hospital policies relevant to the delivery of emergency care. Under the direction of the RN, may provide re-assessment of blood pressure, temperature, pulse, respiratory rate, portable pulse oximetry, subjective pain measurement, blood glucose, and any other measurements within scope. May provide teaching to patients and family members within scope, particularly regarding infectious disease prevention practices. Reports any changes in assessment to the triage RN. Keeps the patients and family members informed and provides comfort as possible, such as blankets, directions to vending machines, explanations of delays, etc. Makes frequent rounds of the lobby and, if need, the parking lot to assure patients and visitors are reassured and comfortable.

Credentials:
Essential:
* BLS - Basic Life Saving certification

Competencies and skills:
Essential:
* Clear Communication Skills Both Written And Verbal
* Able To Keep Confidential Information Regarding Patients, Team Members
* Able To Withstand Crisis Situations
* Has Skills To Provides Customer Service To Patients, Team Members And Visitors
* Knowledge And Experience With Electronic Health Records

Location: Hospital-Main Campus

Shift : Evening shift with alternating weekends

FTE: 1.000000  

Work Status: Full Time

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About Beebe Healthcare

Beebe Healthcare serves the Sussex County community with a medical center located in beautiful, historic Lewes, Delaware, and convenient outpatient locations throughout the county. Founded in 1916 by two physician brothers, Drs. James Beebe and Richard C. Beebe, the medical center in Lewes is a 210-licensed-bed, not-for-profit seaside community hospital. Beebe's specialized service lines include cardiac and vascular, surgical services, oncology, women's health, and orthopaedic services. Beebe offers an array of inpatient, outpatient, emergency, and diagnostic services. Beebe's five satellite campuses offer imaging, physical rehabilitation, and lab services, as well as walk-in care centers. In addition, Beebe offers Wound Healing & Hyperbaric Medicine and Diabetes Management & Medical Nutrition Therapy. With a mission to serve the community, Beebe also offers many free screenings and outreach programs through its Population Health Department; and advanced medical care for those who are recuperating at home through Beebe Home Care Services. Beebe is also training the next generation of nurses through the Margaret H. Rollins School of Nursing, located behind the Medical Cente...r in Lewes. Beebe's Medical Staff has grown tremendously since the early 1990s. Employed physicians through Beebe Medical Group and our affiliated physicians on Beebe's Medical Staff now serve patients from Milford to Millville in specialties including cardiac surgery, dermatology, endocrinology, family practice, gastroenterology, general surgery, internal medicine, pediatric neurology, and surgical oncology. Beebe is proud to offer quality care, close to home for the residents and visitors of Sussex County.

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