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Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

About the Role:

Job Summary

The Ambulatory Nurse Manager is responsible for the day-to-day management and leadership of clinical and administrative operations within the outpatient clinic. This includes oversight of both front office (scheduling, registration, patient access) and back office (nursing care, clinical workflows, patient safety) functions. The Nurse Manager ensures the delivery of high-quality, patient-centered care while driving operational efficiency, staff engagement, and regulatory compliance.

Minimum Job Qualifications

• Licensure or other certifications: Registered Nurse currently licensed in Georgia. Current BLS certification required.

• Educational Requirements: Bachelors Degree in Nursing

• Minimum Experience: Minimum of 3-5 years of clinical nursing experience, preferably in an ambulatory or outpatient setting.

• Other:

Preferred Job Qualifications

• Preferred Licensure or other certifications: ACLS.

• Preferred Educational Requirements: Bachelor's Degree in Nursing (BSN) or Master's degree

• Preferred Experience: Two (2) years in a leadership or supervisory role.

• Other:

Job Specific and Unique Knowledge, Skills and Abilities

• Strong leadership, organizational, and communication skills.

• Proven ability to lead interdisciplinary teams.

• Knowledge of clinic operations, EMR systems, and regulatory compliance.

• Customer service and conflict resolution skills.

• Ability to manage multiple priorities in a fast-paced environment.

Essential Tasks and Responsibilities

• Leadership & Operations Provide direct supervision to nursing staff (RNs, LPNs, MAs) and front office personnel (receptionists, schedulers, patient service representatives). Collaborate with providers and clinic leadership to ensure effective clinic flow and operational performance. Develop staffing schedules, approve timecards, and manage productivity benchmarks. Ensure appropriate training, competency, and continuing education for clinical and administrative staff.

• Clinical Oversight Oversee clinical protocols and ensure adherence to evidence-based practices and regulatory requirements. Monitor patient care activities to ensure safe, effective, and efficient care delivery. Support coordination of care, patient education, and follow-up as needed. Participate in quality improvement initiatives, clinical audits, and infection control programs.

• Front Office Management Ensure efficient patient access operations including registration, check-in/out, and scheduling. Oversee insurance verification, authorizations, and point-of-service collections. Promote excellent customer service and patient satisfaction. Work closely with revenue cycle team to ensure clean claims and minimize denials.

• Compliance & Quality Ensure compliance with all applicable state, federal, and organizational policies (e.g., HIPAA, OSHA, Joint Commission). Investigate and resolve patient or staff concerns in a timely, professional manner. Support and lead performance improvement initiatives and patient safety goals.

• Communication & Collaboration Serve as the liaison between clinical support staff, front office staff, and providers. Participate in leadership meetings and collaborate with interdisciplinary teams to support clinic goals. Communicate expectations clearly and provide regular performance feedback and coaching.

Physical Demands

• Weight Lifted: Up to 20 lbs, Occasionally 0-30% of time

• Weight Carried: Up to 20 lbs, Occasionally 0-30% of time

• Vision: Heavy, Occasionally 0-30% of time

• Kneeling/Stooping/Bending: Occasionally 0-30%

• Standing/Walking: Occasionally 0-30%

• Pushing/Pulling: Occasionally 0-30%

• Intensity of Work: Frequently 31-65%

• Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding, Driving

Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals.

NGHS: Opportunities start here.

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.